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How to Calculate, Track, Analyze, and Report on Conversion Rates

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Today, we’re sharing how consistent and accurate conversion rate tracking, analysis, and reporting will transform your customer retention rate and help your agency to scale.

You’ve landed a brand new client, launched a PPC campaign, and continuously checked back in on results… only to find a worrisome trend: their ROI isn’t hitting the mark.

You dive into your campaign dashboard to try and figure out the problem. Starting on opposite ends of the funnel, you dig into the numbers. The audience looks good and impressions are strong. 

Ah-ha. There’s the culprit. There’s a noticeable dip in the funnel when it comes to PPC ad clicks. The leads just aren’t converting, so that’s lowering campaign ROI. Prospects are getting lost on the other side of the wall.

After some quick A/B testing, you tweak the messaging and the CTA in the ads. Over the next few days, the numbers start trending upward again as more new customers click on the ads, leading them to the campaign landing page. 

That’s the power of conversion. Getting customers to take that leap to drive campaign success one click at a time. And for marketing agencies, conversions are the magic ingredient that will cause new clients to sign on for the long-term.

Let’s dive in.

In this article:

  • What Is Conversion Rate?
  • Why Is Tracking Conversion Rates Important for Agencies?
  • How To Track Conversion Rates
  • How To Calculate Conversion Rate
  • 12 Key Conversion Metrics To Measure Campaign Success
  • Summary & Key Takeaways

What is Conversion Rate?

A conversion is a consumer action that moves a visitor towards fulfilling a business’ sales or marketing goal. And the conversion rate is simply the percentage of visitors completing the desired action.

Common conversion goals include:

  • Making a purchase on an ecommerce site or adding an item to cart.
  • Engaging with a website (e.g., time spent on page or number of landing page visitors).
  • Signing up for a newsletter or creating an account.
  • Downloading an asset such as an eBook or guide.
  • Clicking on an ad in Google search results.
  • Capturing leads through forms, chat or calendar bookings.

Micro and Macro Conversions

A potential customer may complete numerous actions in a single visit, so it’s helpful to break these actions down into macro conversions and their component micro conversions. A macro conversion is your client’s primary goal—whether that’s selling a product or funneling calls to their sales department. A micro conversion is a smaller step that leads down the road to that main action. In these examples, it could be adding a product to their cart or requesting a quote. 

Choosing what specific macro and micro conversions to track really depends on the nature of your client’s business and the campaign. Choosing the most relevant goals for a PPC campaign will look very different from a social media awareness campaign. Overall, apply conversion tracking to any campaign that involves clickable links. 

Why is Tracking Conversion Rates Important for Agencies?

There are countless metrics that agencies should be tracking for clients. But among them, conversion rate stands out as a shining north star. Here’s why:

Prove You’re Delivering on ROI

Tracking conversion rates demonstrates that not only are you reaching your client’s target audience, but that your campaigns are generating results to grow their business. It puts quantifiable numbers to the success of your work. 

Determine Relevant Budget Allocation 

Direct funds to the most effective streams by comparing conversion rates across channels to identify the highest-performing strategies. 

Identify Improvement Opportunities

Comparing more successful campaigns with lower converting ones yields repeatable growth strategies and targeted improvements to proactively present to clients, to position your agency as their go-to expert and problem-solver. 

How to Track Conversion Rates

When it comes to client satisfaction, it’s not enough to check in on results here and there, inconsistently. The key to optimization and success is continuously monitoring results in real time. So–how is that done? Let’s take a look.

Defining Conversion Goals

As discussed earlier, the first step is to define what a conversion means for your client—whether that’s generating leads, completed sales, or growing an email newsletter list. 

A great way to establish clear conversion goals that are tailored to your client’s needs is by using the MASTER framework. The MASTER acronym stands for Measurable, Achievable, Specific, Transforming, Evolving, and Relevant. 

It’s a flexible and adaptable way to track primary and secondary conversion goals across campaigns, providing a clear roadmap to achieve objectives and enhance team communication.

master-goal-setting

Locating Conversion Data Sources

Next, measure conversion data using the digital platforms relevant to the goal. This might include:

  • Call Tracking Metrics for inbound phone calls.
  • Mailchimp for email subscribers.
  • Google Ads for PPC campaigns.
  • Shopify for ecommerce sales.

Because many conversion metrics measure results at a channel or source level, the raw information should be segmented or filtered to hone in on the selected reporting metrics. 

Some common segmentations are:

  • By conversion type
  • By source or channel
  • By page, action or event in a session
  • By campaign

The bad news is that manually compiling data from multiple sources is time-consuming and prone to errors. The solution? AgencyAnalytics.

smart-reports-feature-agencyanalytics

Connect with clients’ conversion data and compile insights from more than 80 marketing integrations in 11 seconds flat, using the Smart Reports feature. Build your first report today by signing up AgencyAnalytics for a free 14-day trial.

By working with a solution like AgencyAnalytics, your agency will consistently monitor key data points, and even automate reporting to streamline workflows… but more on this later. 

How to Calculate Conversion Rate

Regardless of what specific conversion metric you’re calculating, the basic formula for how to calculate a conversion rate is the same. Take the total number of people who interacted with a piece of content (like an ad, website or email) and divide it by the number of conversions. 

Conversion Rate Formula

conversion-rate-formula

Conversion Rate Calculation Example

Let’s say we want to calculate the click-through rate for a PPC campaign. 1,200 people saw the ad, and 60 clicked through to the landing page. Plugging the data into the conversion rate formula:

(60 conversions/1,200 impressions)*100= 5%

In this example, the measured conversion rate is 5% of individuals who were served the ad, converted. 

12 Key Conversion Metrics to Measure Campaign Success

Tracking conversions goes beyond simply identifying the overall rate–to really gain insight into how your clients will best meet their goals, it’s critical to break this metric down into further, more granular insights. Let’s dive into some of the most important individual conversion metrics.

1. Click-Through Rate (CTR)

One of the most basic conversion metrics is click-through rate (CTR), which measures how many people click on a website link, email, or ad. More specifically, it compares the number of clicks to impressions. 

Click-through rate is an important metric for measuring the effectiveness of email, display, social and paid media campaigns. Using click-through rates, agencies compare how many people saw an Instagram ad, versus how many clicked through to the product page or how many consumers opened a promo email and then proceeded to click the CTA button. 

Improving CTR is a simple way to improve your clients’ sales pipeline and determine how well off-site marketing is at pulling in traffic.

2. Cost per Conversion (CPC)

Cost per conversion (CPC) is a real-time signpost to measure how well marketing spend is converting into desired actions. It’s a marketing metric that evaluates the cost of acquiring a single conversion, such as download, lead or sale from a marketing campaign. 

To calculate the cost per conversion, divide the total cost expended in an advertising campaign by the number of conversions generated during that time. The result tells you the price tag associated with each conversion. 

By analyzing this metric, you’re measuring the profitability of campaigns and will make informed decisions about the cost-effectiveness of competing strategies and budget allocation. Identifying which channels or campaigns are performing at the top of their class allows you to maximize clients’ return on investment, shifting budget spending to focus on optimizing conversion rates. 

Tracking cost per conversion over time assesses the impact of conversion optimization efforts and a trending lower cost means improving marketing efficiency. 

3. Return on Investment (ROI)

To determine the profitability of a campaign, marketers look at the return on investment (ROI). To calculate simple ROI, take the revenue generated and subtract the amount spent on the campaign. 

A positive ROI (ideally, the higher the better) is your goal, indicating you’re bringing in more in sales than is being spent on advertising. A negative number means the campaign resulted in more losses than gains, and should be paused or adapted.

ROI is often measured according to attribution, either direct (last marketing touch before a sale) or indirect (attributed evenly across all touches). It should also include all the costs associated with marketing, including creative development, media spending, and customer-facing staff time. 

4. New Visitor Conversion Rate

New visitor conversion rate hones in on the behavior of new traffic to your site, measuring the percentage of first-time visitors who make a purchase or complete the desired conversion activity. A high new visitor conversion rate indicates a website is successfully engaging and converting visitors into customers, while a low new visitor conversion rate hints that purchasing barriers should be smoothed out. 

5. Returning Visitor Conversion Rate

The partner metric for new visitor conversion is the returning visitor conversion rate. This metric examines the conversion rate of repeat website visitors. Because of their previous exposure to the brand and demonstrated interest, a website’s conversion rate for returning visitors should be higher than for new visitors, especially regarding purchases. 

If for some reason the metric is as low as the new visitor rate, this signifies a problem with the sales funnel. Separating the two metrics gives your agency a more accurate understanding of the true conversion rate, especially since new visitors often skew the number downwards. 

6. Average Time on Site

Another top metric to track is the average time on site, predominantly calculated by Google Analytics as the time between hits (or data requests on a website). How long a user stays active on a site, together with the conversion rate, indicates how quickly and efficiently people are converting. 

  • A high conversion rate paired with a low average time on site means things are great and enough information is provided to convert users. 
  • A high conversion rate and a high time on site mean that visitors are captivated, spending more than the usual amount of time engaging with content before converting, or that the decision to act requires more research. 
  • If both are low, that’s bad news. Users are leaving immediately without converting and adjustments need to be made to keep users on the site. 

7. Bounce Rate

To understand how well a website or app attracts and retains users, examine the bounce rate. This metric is the percentage of unengaged sessions that begin and end on the same page. An unengaged session lasts less than 10 seconds and doesn’t trigger a conversion event, meaning a user arrives on the page and then immediately exits the browser because they’re either uninterested or couldn’t find what they were looking for. 

A good bounce rate is 40% or lower, while a rate of 60% or higher is a sign that you may need to evaluate site content to make it more engaging.  

8. Order Confirmation

As the last stage of the ecommerce sales funnel, this conversion metric indicates how effectively customers are guided through their purchasing journey. A low order confirmation rate means there could be user experience or checkout problems. 

Monitoring user flow through product description pages, payment and shipping information prior to order confirmation will reveal where customers are dropping off. This data can then be used for conversion rate optimization. 

9. Revenue per Visitor

This metric calculates the average amount of revenue generated per site visitor over a selected timeframe. Revenue per visitor (RPV) is increased either by improving the sales conversion rate or by increasing the average purchase amount per customer. RPV is a straightforward way to measure how well sales growth and conversion efforts are working. 

10. Cost per Acquisition

Cost per acquisition (CPA) is how much it costs to acquire a lead or customer. Distinct from customer acquisition costs, CPA focuses on acquisition costs per channel or campaign rather than the average cost across all channels. It’s calculated by taking the total advertising spend and dividing it by the number of generated acquisitions. 

Not only is it a conversion metric, but it’s also a pricing model used by Google and others in online advertising. It’s preferred by some agencies because they determine their goal before launching a campaign and the client pays only when a conversion happens—like sales or form submissions. This may prevent overspending on irrelevant leads. Cost per acquisition is an important metric to determine advertising campaign efficiency and content engagement. 

11. Average Order Value

Considered one of the most important metrics in ecommerce, average order value (AOV) examines the average amount spent by customers per transaction. It’s calculated by dividing total revenue by the number of orders. Because of the variability and competitiveness of online sales, AOV should be assessed monthly, or in some cases weekly to properly benchmark associated marketing spend and product pricing. 

12. Cart Abandonment Rate

Today, on average two-thirds of all digital shopping carts are abandoned due to reasons ranging from user friction to site performance or simply window shopping. The cart abandonment rate metric helps marketers understand user behavior as it monitors the percentage of people adding items to their cart, but leaving the website or app without completing their transaction. 

After determining the likely reason for cart abandonment, it’s possible to create solutions to drive up conversion rates, like average order value and order confirmation. A high rate of cart abandonment might indicate that resources are allocated towards inflated customer acquisition costs that fail to translate into actual purchases. 

Summary & Key Takeaways

You’re not just throwing KPIs at the wall and seeing what sticks. Achieving strong conversion rate tracking, and optimization of core conversion metrics is vital for agencies to demonstrate ROI and drive client success. 

Take advantage of AgencyAnalytics’ automated dashboards and template builders to: 

  • Automate reports and keep clients up-to-date and engaged with campaign progress.
  • Visualize conversion data with attractive, comprehensive graphs and charts to improve customer understanding and decision-making.
  • Bring together insights from campaigns or A/B tests for easy side-by-side comparisons.
  • Leverage templates to build white labeled reports complete with your agency branding for scalable reporting that wins back billable hours.

Most clients want to know their conversion rate. This process doesn’t need to be painstakingly long. With AgencyAnalytics, you can track, report, and analyze key conversion metrics in no time. 



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Elevating Your Digital Brand Through Strategic Visual Storytelling

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In today’s digital age, where attention spans are shorter than ever, the ability to tell a compelling story is crucial for brands looking to stand out online. Storytelling has been ingrained in human culture for centuries, and now, it’s taking center stage in digital branding.

So, what exactly is strategic visual storytelling, and why does it matter? Well, think of it as the art of using visuals—such as images, videos, and infographics—to convey a brand’s message in a way that resonates with its audience. It’s about more than just pretty pictures; it’s about creating a narrative that captures attention, evokes emotion, and ultimately drives action.

But why is storytelling so important in digital branding? Research shows that stories are up to 22 times more memorable than facts alone. By tapping into the power of storytelling, brands can create a deeper connection with their audience, fostering loyalty and trust over time. 

Significance of Visual Storytelling

Visual storytelling uses images, videos, and other visual elements to convey a narrative. It’s about more than just showcasing products or services; it’s about telling a story that resonates with your audience and creates an emotional connection.

But why does storytelling, in general, resonate so strongly with audiences? Well, it all comes down to psychology. Research has shown that stories activate parts of the brain that are associated with empathy and understanding. When we hear a story, our brains release oxytocin, which promotes bonding and trust. This makes us more receptive to the message being conveyed.

So, how do visuals enhance storytelling effectiveness? For starters, visuals can evoke emotion in a way that words alone cannot. Visuals can capture attention and create a lasting impression, whether a striking image or a compelling video. 

Key Elements of Compelling Narratives

When crafting compelling narratives for your brand, several key elements must be considered. Let’s break them down:

  1. Identifying your brand’s narrative: Before telling a compelling story, you must know what story you want to tell. Take some time to think about your brand’s values, mission, and unique selling points. What sets your brand apart from the competition? Once you clearly understand your brand’s narrative, you can craft a story that resonates with your audience.
  2. The hero’s journey: One effective storytelling technique is the hero’s journey, a narrative structure popularized by Joseph Campbell. In this framework, the protagonist (or hero) embarks on a journey, faces challenges and obstacles, and ultimately undergoes personal growth and transformation. As a brand, you can apply this structure to your storytelling by positioning your product or service as the solution to your customers’ problems, guiding them on their journey to success.
  3. Character development: Like a novel or movie, your brand should have its own personality and identity. This involves more than just having a catchy slogan or logo; it’s about creating a consistent brand voice and tone that resonates with your target audience. Think about your brand as a character in a story—what traits define it? By giving your brand personality, you can make it more relatable and memorable to your audience.
  4. Setting the scene: To immerse your audience in your brand’s story, create a compelling setting or environment. This could be a physical space, such as a store or office, or a digital space, such as a website or social media platform. Pay attention to the design, imagery, and messaging used in these spaces, as they can help set the tone for your brand story and enhance the overall storytelling experience for your audience. 

Choosing the Right Visuals

When choosing the right visuals for your brand, there are a few key factors to consider. Let’s explore them:

  1. Types of visual content: Visual content comes in many forms, including images, videos, infographics, and more. Each type of visual has its own strengths and can convey different messages. Images are great for capturing attention quickly, while videos can tell a more in-depth story. Infographics are perfect for presenting complex information in a visually appealing way. Consider your brand’s goals and your audience’s preferences when choosing the right type of visual content.
  2. Understanding your audience: One of the most important aspects of choosing the right visuals is understanding your audience. What types of visuals do they respond to? What are their preferences and interests? By tailoring your visuals to your audience’s preferences, you can create content that resonates with them on a deeper level. Conducting audience research and gathering feedback can help you better understand what types of visuals will be most effective for your brand.
  3. Consistency is key: Developing a cohesive visual style is essential for building brand recognition and trust. Consistency in visual elements such as colors, fonts, and imagery helps reinforce your brand identity and make your content more recognizable. Whether creating social media posts, website graphics, or printed materials, maintaining a consistent visual style will help strengthen your brand’s presence across all channels.
  4. The power of authenticity: In today’s digital world, authenticity is more important than ever. Using genuine visuals that reflect your brand’s real experiences and values can help you connect with your audience on a more personal level. Avoid using stock photos or generic imagery that feels staged or inauthentic. Instead, opt for real-life photos and videos that showcase the people, places, and products that make your brand unique. 

Tools and Resources for Visual Storytelling

When it comes to visual storytelling, having the right tools can make all the difference. Here are some valuable tools and resources to help bring your visual storytelling to life:

  1. Graphic design tools:
    • Canva: Canva is a user-friendly graphic design platform that offers a wide range of templates, images, and design elements to create stunning visuals for social media, presentations, and more.
    • Adobe Spark: Adobe Spark is another popular design tool that allows users to easily create graphics, web pages, and videos using professionally designed templates and intuitive editing tools.
  2. Video editing software:
    • Adobe Premiere Pro: Adobe Premiere Pro is a professional-grade video editing software with powerful features and tools for editing and enhancing videos.
    • Final Cut Pro: Final Cut Pro is a popular video editing software for Mac users. It is known for its advanced editing capabilities and intuitive interface.
  3. Stock photo and video websites:
    • Unsplash: Unsplash offers a vast collection of high-quality, royalty-free photos that photographers contribute worldwide.
    • Pexels: Pexels provides free stock photos and videos that can be used for both personal and commercial projects.
    • Shutterstock: Shutterstock is a leading stock photo and video website that offers millions of high-quality images, videos, and music tracks for purchase.
  4. Animation tools:
    • Powtoon: Powtoon is a cloud-based animation platform allowing users to create animated videos and presentations easily.
    • Vyond: Vyond (formerly GoAnimate) is a popular animation software that offers a wide range of customizable templates and characters for creating professional-looking animations. 

Key Takeaways 

Strategic visual storytelling is a powerful tool for brands looking to connect with their audience and elevate their digital presence. Experts at Mavlers say that by crafting compelling narratives and leveraging the power of visuals, brands can create authentic and memorable experiences that resonate with their audience on a deeper level. I encourage you to implement the strategies discussed in this guide and unleash the potential impact of compelling narratives on your digital brand. Remember, your story sets you apart and leaves a lasting impression on your audience.



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Adapting to Google’s New Reality – TopRank® Marketing

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In the latter half of 2023 and throughout 2024, the SEO landscape has been thrown into upheaval. Monumental updates and changes have left many small- and mid-size websites reeling, especially in niches where they once outperformed larger competitors.

The reality is, SEO results almost never happen in a vacuum. Every action you take on your site is influenced by a web of concurrent developments — algorithm updates, SERP feature shifts, and more. This makes it difficult to isolate variables and pinpoint what’s really driving disruptions in your performance.

Understanding what’s currently happening in the world of SEO is more vital than ever for informing your strategy as you plan for what’s ahead in 2025.

A timeline of SEO turbulence: Late 2023 into 2024

The last six months of 2023 saw relentless volatility in the SERPs, with one major algorithm update after another.

  • August 2023 Core Update: This marked the beginning of a turbulent period, shaking up rankings across the board.
  • September Helpful Content Update (HCU): Previously separate from core updates, this iteration has left many sites struggling to recover.
  • October and November Core Updates: These continued the trend of volatility, with significant impacts on rankings and traffic.
  • Google’s Deal with Reddit: In February of 2024, Google licensed Reddit’s content to train its AI models. At the same time, Reddit’s presence in the SERPs exploded, sparking debate about its usefulness and safety for users. While Reddit’s AI overview appearances are dwindling, its influence on search visibility remains significant.
  • March 2024 Core Update: This 45-day-long update aimed to reduce unhelpful content by 40%, with harsh penalties for offenders. Sites were deindexed within days, making this one of the most impactful updates in recent memory.
  • August 2024 Core Update: With this update, Google acknowledged that many smaller sites saw major losses during the HCU, aiming to connect people with “a range of high quality sites, including small or independent sites that are creating useful, original content, when relevant to users’ searches.” Early results show some signs of recovery for those sites.

Adding to the complexity, Google replaced the First Input Delay (FID) with Interaction to Next Paint (INP) as a Core Web Vitals (CWV) metric. While not a primary ranking factor, INP and CWV could act as tie-breakers among top-ranking pages — a crucial detail given the fierce competition on the SERP today.

The rise of AI Overviews and the impact on organic search

In May of 2024, during Google I/O, Google launched its AI Overviews (AIO), formerly known as the Search Generative Experience (SGE) following a period of beta testing. Despite the initial excitement, AIO quickly came under fire for generating hallucinated answers

Although its visibility has decreased, AIO still significantly impacts the SERP, pushing organic results down by an average of 900 pixels. This shift affects the click-through rates of even top-ranking pages.

It’s possible to have your content cited in AIO, which is theoretically prime placement. However, trying to tell where your site is appearing in these overviews is extremely hard (a “maddening adventure,” as Search Engine Roundtable puts it). Google Search Console currently lumps those clicks and impressions into overall data.

Learn more on our blog: Age of SGE: How Will AI Affect Search Traffic in the Next Decade?

The resulting outcome: More zero-click searches

As these changes unfold, we’re seeing a rise in zero-click searches — instances where users either get the information they need directly from the SERP without clicking through to any site, or create a new search because the initial results didn’t satisfy them. For the former case, this trend ties closely to Google’s apparent goal of keeping users within its ecosystem for longer, thereby increasing ad revenue. Features like AIO contribute to this, as they deliver information-rich content that satisfies user queries without the need for external clicks.

This change has profound implications for organic search. The traditional click-through rate curve may start to change shape, with even top-ranking positions losing their prime status as SERP features push them further down the page. Higher competition and the evolution of search behavior mean that being number one might not be as valuable as it once was.

Sounds scary, I know. But rest assured, there are steps you can take to confidently navigate these challenging times in SEO.

How to respond: Re-establishing your SEO strategy in 2025

Given the current landscape, it’s important to re-establish your baselines and goals. Don’t hyperfocus on year-over-year losses, especially if your site has been hit by updates like the September Helpful Content Update. In some cases, recovery might not be the right goal — stability could be the new success.

Here’s what you can do to adapt:

  • Prioritize Quality Traffic: Not all traffic is created equal. Focus on creating content designed to convert, following Google’s guidelines for helpful content as well as the Search Quality Evaluator Guidelines. Write for humans, not search engines!
  • Solidify Your Technical Foundation: Crawlability is key — Google needs to access your content easily. Core Web Vitals may not be everything, but as mentioned, they can break a tie when all else is equal. Audit your site’s technical state and incorporate elements like schema markup to help search engines quickly understand your content.
  • Emphasize Content Freshness: Google now considers multiple dates when crawling your content — byline date, syntactic date, and semantic date. Consistency across these signals is key. Avoid URL dates if possible, as they’re harder to update.
  • Bolster E-E-A-T: Expertise, Experience, Authority, and Trustworthiness should be the pillars of your content strategy. Author bylines, bios and expert quotes will help build credibility, while structured data helps communicate your industry niche and relationships to other organizations.
  • Optimize for Conversion: With organic traffic potentially dropping, optimizing for conversion becomes critical. Understand your user funnel and tailor CTAs to guide users further down the path. This way, any losses in traffic will have less impact on your bottom line.
  • Prioritize Your Efforts: When planning your action items, use a chart to outline resource intensity and estimated impact. This will help you prioritize tasks wisely.

Staying agile in an ever-changing world of SEO

SEO is inherently dynamic, but the strategies outlined here are evergreen. As the landscape continues to evolve, staying informed and adaptable is key. Focus on creating high-quality content, maintaining a strong technical foundation, and optimizing for user experience.

Working with an expert partner in all things SEO will help you stay in front of the curve, and your competitors. 



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AI vs Marketing Agencies: Threats & Gains

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AI is popping up everywhere in marketing these days leading us to think about the ultimate clash: AI vs marketing agencies. Sure, AI can handle data and trends, but what about the creativity and the human touch that agencies are known for? Maybe it’s not about one replacing the other but finding a way for both to work side by side. 

Does it sound surreal? I don’t think so. We’re standing right at the edge of this big shift. 

Even before the rise of the use of AI in digital marketing, marketing professionals agreed as Vineet Mehra said in Think with Google’s 2019 YouTube video:

We’re in an era where creativity, technology, and data will become the foothold of marketing culture.

From the pre-ai-xciting years of marketing, it has been expected that convergent and divergent thinking will work together to produce great creativity in the future, as affirmed by Nick Farnhill. In Think with Google’s video, the estimated date was 2030.

And in 2024, some things are crystal clear:

  • AI handles tasks like PPC optimization but still needs human strategy and creativity.
  • AI drafts content but lacks the emotional intuition that only marketers provide.
  • AI spots trends, but human insight is key to understanding them.
  • AI frees marketers for storytelling by automating repetitive tasks.
  • AI can boost global productivity by up to $4.4 trillion, with a major impact on marketing.
  • AI-driven personalization can lift campaign performance, like Michaels Stores’ 25% click-through rate increase.
  • Up to 90% of online content could soon be AI-generated, but human creativity remains essential.
  • Ethical concerns like algorithmic bias make human oversight crucial.

But there’s a lot more to unpack. Off to explore!

Want to jump?

Can We Really Jam Together?

What if AI could be your next creative partner? Not a replacement, but a collaborator. 

There’s a lot of talk about AI vs. marketing agencies, but maybe it’s less about one winning out and more about how they can support each other.

AI is already changing how marketers work, and agency leaders are noticing it. In a video by Think with Google, they discuss how tools like Google’s Performance Max are streamlining ad placements. 

AI can help sketch out ideas or show what a future ad might look like. But in the end, it takes human judgment to decide if those ideas fit the brand’s message. Sunil Naryani pointed out that AI is a tool that’s already crucial in today’s marketing plans.

The point is, it’s not about finding the “right” tool but figuring out how to use both effectively. Laurent Thevenet suggests that creatives should explore different AI tools, learning how to push boundaries while keeping that human touch.

So, it doesn’t have to be about choosing one over the other. You can rather find the sweet spot where AI supports agencies in delivering their best work. In this balance, we might see the rise of AI marketing agencies that mix data power with human creativity, keeping marketers effective in an ever-changing landscape.

Based on insights from McKinsey’s report, AI has the potential to streamline many marketing tasks, freeing up time for marketers to focus on the bigger picture. 

ai-marketing

Take content creation, for example. AI can quickly draft blog posts, social media captions, or product descriptions. This helps marketers keep up with the constant demand for fresh content across platforms. 

AI handles the initial drafts, while marketers refine them to fit the brand’s voice. Instead of writing each piece from scratch, they can now focus on:

  • editing,
  • adding real-world examples,
  • and conducting deeper research to include reliable sources to make the content truly valuable.

Human creativity goes beyond what AI can do. For example, say you’re launching a campaign for a new product. An AI tool might suggest using certain lines, but an agency will think about how to tell a story that connects with people. 

Then there’s data analysis.  For example, AI can show which social media posts are getting traction or point out if a product suddenly becomes popular. This kind of insight allows marketers to make quick changes. If AI highlights that younger audiences prefer short videos, an agency can then shift focus to meet that demand. But here’s the thing: while AI can spot patterns, it doesn’t understand the “why” behind them. That’s where human intuition comes in.

The same goes for AI in SEO. AI can help:

  • flag broken links,
  • suggest internal links,
  • and even predict how website changes might impact rankings.

It’s like having an extra set of eyes on your site. But knowing which keywords to target and crafting content that connects with people? That’s all human.

AI is also changing how we approach ad campaigns. It watches ad performance around the clock, adjusting bids to get the best results. Instead of marketers constantly tweaking budgets, AI moves funds where they’ll have the most impact. This saves time, sure, but it’s still up to the marketer to set the strategy and decide on the direction.

Even in customer service, AI-powered chatbots are stepping in to handle basic questions, leaving human agents to deal with the more complex stuff. These chatbots learn from interactions and get better at giving personalized answers. But when the conversation becomes tricky, it’s the human team that takes over.

Ethical Considerations about AI: Where to Draw the Line

AI has changed how we collect and use data, but with that power comes big responsibilities. In a dynamic algorithmic model, predictions can happen faster than our ability to make decisions or even understand them, creating a time-lapse that isn’t easy to manage. 

This leads to the ethical challenge: AI is an extension of human thinking, and if biases are built into the algorithms, they get digitally amplified. That becomes a problem when the limitations of a person or group become standardized, as exemplified by Sasha Luccioni:

As marketers, it’s on us to use data in a way that’s ethical and clear to our audience. We need to be transparent about AI-driven decisions and avoid bias while keeping the human element in our campaigns. It’s a tricky balance, but it’s key if we want to maintain trust in the industry.

What do experts think about AI and ethics?

Jason Furman, a professor at Harvard, talks about the need for understanding and regulation. He suggests that while having specialized AI groups is useful, the best approach might be to let industry-specific professionals take the lead. They know their fields and can handle AI in a way that fits with real-world applications.

Then there’s Michael Sandel, who raises concerns about how big tech companies use AI in digital marketing. He points out a problem many business leaders face: they can’t ignore the negative side effects of AI while also resisting government rules. You can’t have it both ways.


We’re at a turning point in digital marketing, where AI and human creativity come together to offer new possibilities. But this future isn’t just about fancy tech or piles of data—it’s about the stories we create and the connections we build.

As we move forward, the next chapter in digital marketing is yours to shape, if you are ready.



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