Connect with us

SEO & Digital Marketing

Interactive Service for Business Growth

Published

on


The level of modern technological progress, advanced AI capabilities, instant messaging and the fast pace of life have had a significant effect on how consumers behave and what level of customer experience they expect. One of the aspects that were affected the most is the way brands interact with customers. Consumers don’t want a passive one-sided communication approach from businesses, their expectations are at the brand new level. What customers expect is a fast, efficient and personalized way to interact with a brand, especially when it comes to resolving their problems.

Such traditional methods of communication as email ticketing and phone calls do not provide users with the desired level of customer support, especially when they need an urgent reply and/or help. This is where AI can demonstrate its full power in the form of AI-powered chatbots that are emerging as a game-changer, offering businesses endless benefits.

AI chatbots’ main feature is that they use natural language processing and machine learning to provide features like 24/7 availability, instant responses, personalized interactions, and self-service options. From enhancing product recommendations in e-commerce to streamlining account management in banking, AI chatbots are delivering significant improvements in customer satisfaction, operational efficiency, and cost savings. Looking ahead, advancements in AI technology promise even more sophisticated chatbots with superior natural language understanding and problem-solving abilities. 

The Customer Service in the Age of AI: Redefining Expectations and Transforming the Approach

Customer service is undergoing a significant transformation, mostly because today’s consumers demand a level of service that surpasses the limitations of traditional methods. Customers expect immediate, personalized, and efficient interactions across all channels. And the key factors behind this transformation are the following:

The Rise of the Digital Customer

Everybody could already notice the significant changes that have taken place in customers behavior and the way we interact with businesses. For the past several years a new medium between businesses and customers has been playing a significant role. This medium is technology. Customers are becoming increasingly tech-savvy: they know how to conduct research online, they compare products and services before making a decision and make purchases with a click. And, since brands provide customers with easy-to-access purchase ways, customers in return expect no less quality and accessibility from customer support. This digital fluency has transformed into higher expectations for customer service channels and overall online experience.

The Power of Social Media

Social media platforms have become a powerful tool for customer feedback, both positive and negative. A single bad review left on social media can quickly go viral and damage a brand’s reputation for a very long time. Customers expect professional and ‘to-the-point’ responses that will allow them to solve problems immediately. Therefore, making real-time engagement is a critical aspect of modern customer service.

The On-Demand Economy

The rise of services like Uber, Netflix, and DoorDash, where customers get what they need right away, has made customers expect quick and easy service from businesses. As for the customer service, they want information, answers, and solutions at their fingertips 24/7. Thus, traditional customer support models that rely on fixed operating hours or limited agent availability simply aren’t providing customers with the service standards that they need.

The Importance of Experience

Customer experience (CX) has become a key component for the business that makes them stand out from competitors. Studies show that companies that excel in customer experience outperform their competitors by as much as 80%. Therefore, companies that don’t pay much attention to the customer service quality and functionality may be at the risk of being left behind.

The Limitations of Traditional Customer Support Methods

Before introducing the advantages of AI-powered chatbots, let’s discuss why traditional means of customer support are not so effective anymore and why introduction of AI technologies is even necessary. In general, traditional customer support methodologies are struggling to keep pace with modern customers’ expectations. 

Here’s a closer look at some of the shortcomings:

  • Phone Queues and Wait Times: Reaching a live agent via phone can be a frustrating experience. Customers often face long wait times, and navigating complex IVR systems can be a barrier to getting the help they need. This can lead to customer dissatisfaction and abandonment, especially if a customer is contacting support for some easy-to-solve issue. According to the research, about 53% of respondents find waiting too long for replies the most frustrating part of interacting with businesses. Imagine waiting for an hour in a queue to get a reply from an operator just to solve an issue in 5 minutes. Such situations can cause anger and frustration despite the fact that the problem was actually solved.
  • Email Ticketing Systems: While email offers an asynchronous alternative to phone calls, it can be slow and inefficient. Resolutions can take days or even weeks, especially with complex issues. Additionally, email communication lacks the real-time interaction and human touch that some customers value. Additionally to long waiting times, a customer very often has no chance to see the status of an email: has it been read? or even delivered? Therefore, email ticketing systems are not reliable when it comes to cases when a solution is urgently expected.
  • Limited Agent Availability: Even though nothing can substitute a real human interaction, customer support that relies solely on agents replying to customers has serious drawbacks. First, traditional customer support teams typically operate during business hours, leaving customers with limited options outside those times. This can be particularly inconvenient for customers in different time zones or those with busy schedules. Secondly, it is impossible to expect from a customer support agent a high level of knowledge on every aspect of company operations. While customers can receive an immediate response regarding a standard or frequently asked questions, they can face much longer waiting times or a switch between multiple operators when it comes to a more specific problem or situation.
  • Inconsistency in Service Quality: A human factor is something that cannot be overlooked if a company tries to provide customers with high quality service. Its quality can vary significantly depending on the agent a customer interacts with. A customer service worker can have training gaps, high call volumes or simply be distracted by personal issues which can lead to inconsistent information and frustrating interactions for customers. 
  • Limited Scalability: Traditional methods are often difficult and costly to scale to meet peak demands. During busy periods, wait times can increase, and customer satisfaction can plummet. According to the Live Chat Benchmark Report, the number of chats per agent grew by 138% in 2022 for teams with 26+ agents. It indicates that the number of customers who demand personal communication is growing and while using traditional methods it can be challenging to keep up with this pace. 

The Inevitable Rise of AI in Customer Service

The need for innovative solutions for customer service is not just a trend caused by artificial intelligence advancement, it is a necessity that has developed from the limitations of traditional customer service. However, with the developments in natural language processing (NLP) and machine learning (ML) these needs can finally be met. It can be done with the help of AI-powered chatbots that can address many drawbacks of traditional methods of customer service:

  • 24/7 Availability: AI chatbots are available 24/7, 365 days a year. AI-powered customer support doesn’t have holidays, sick leaves or simply bad moods. This allows customers to get answers to their questions or troubleshoot issues whenever it’s convenient for them, regardless of time zone or business hours. 
  • Faster Response Times: Unlike emails or phone calls, AI chatbots can provide immediate responses to basic questions, which has a positive effect overall on customer satisfaction. According to the data provided by Business2Community, 82% of consumers rate an “immediate” response as very important when they have a question.
  • Personalized Interactions: AI chatbots can be programmed to personalize interactions based on a customer’s past interactions with a chatbot, purchase history, and other relevant data. AI-powered agents can ‘remember’ all the details of conversation with a customer and then provide a more detailed and targeted response. This allows for a more relevant and engaging customer experience. Moreover, the response received from an AI-assistant is not only informative, but can also be adapted to a tone and requirements of a customer. Natural language processing (NLP), which is also called by some a ‘superpower of chatbots’, can help computers not only understand a conversation with a customer word by word, but also interpret and generate human language in a personal way. This allows developing a more personalized conversation with a customer and provides high-quality service. 
  • Multilingual Support: Artificial intelligence also removes one of the most serious obstacles, language barrier. For local companies it may not be an issue due to the common language among customers and customer service agents. However, when it comes to an international company, making sure all customers regardless of their language are provided with the same level of service and not making any customer feel left out becomes a serious challenge. That is why AI-powered chatbots are the best solution for such cases. They can provide help to customers from any region or country and speak with them in their language without customers even noticing that they are talking with artificial intelligence. 
  • Self-Service Options: AI chatbots can be integrated with knowledge bases and FAQs, allowing customers to find answers to common questions without requiring human intervention. This empowers customers and reduces the burden on customer support teams. Moreover, particular groups of customers can especially benefit from the support of AI-powered agents. According to the data from the research, Gen Z believes that different situations require different ways of communicating with businesses. For example, 62% of Gen Zs would prefer using chatbots to order food and 71% would use chatbots to search for products.
benefits-of-using-ai-powered-chatbots-compated-to-traditional-methods

Source 

The benefits of using AI-powered chatbots compared to traditional methods of communicating with customers are evident. The AI technologies have just started to demonstrate their power and more advantages of AI will appear along with the technological advancements.

How AI chatbots are boosting business across industries

A move towards AI by KIA

Kia launched a chatbot named Kian, an artificial intelligence-based virtual assistant meant to offer customers an improved online shopping experience. With the help of Kian, Kia has seen significant success, boasting a conversion rate of 21% compared to 7% on their website, which indicates that the chatbot was used 3 times more than their website.

Customers were highly engaged with Kian, exchanging over 600,000 messages and resulting in 50 times more engagement than Kia’s website. Nathalie Choy, national manager of digital, social and CRM marketing at Kia Motors America attributes this success to Kian’s ability to act as a one-stop shop for customer inquiries.

Unlike a traditional website, Kian uses conversation with customers and their inquiries to understand customer needs. Choy explains that website analytics don’t reveal a customer’s intent, whereas Kian can directly answer questions about lost keys, noisy brakes, or roadside assistance. Kian even integrates search functionality to compare Kia models and competitors.

kia-utilizes-machine-learning-to-analyze-kian-interactions

Source

Kia utilizes machine learning to analyze Kian interactions. This allows them to identify customer segments with similar interests. For example, Kia can target customers who inquired about the Kia Stinger with special offers. This targeted approach boasts a 24% response rate, highlighting the effectiveness of personalized communication.

Finally, Kia benefits from cost savings with Kian. The chatbot provides 24/7 customer support without requiring expensive investments in call centers or expanded support teams. 

DNB Bank Achieves Success with AI-powered Chatbot Aino

DNB, the largest bank in Scandinavia by market value, faced the challenge of a high volume of messages in customer support. In order to tackle this workload they decided to try new technologies, artificial intelligence, instead of hiring more agents and applying traditional ways of communication with customers. 

They have created an AI customer support agent called Aino that automates a substantial portion of customer service inquiries, freeing up human agents to handle more complex issues.

DNB implemented Aino as their first line of customer support, and within just six months, the chatbot was handling over 50% of all incoming chat traffic. Today, Aino automates between 50-60% of all incoming chat traffic and 22% of the bank’s total customer service traffic across all channels. This has led to a surge in customer satisfaction, with CSAT scores reaching record highs. “The results are a lot higher than we expected in such a short time,” says Brekke, EVP & Head of Digital Innovation at DNB, adding that the bank “works hard every day to make Aino even better and to find the right balance.”

dnb-bank-success-ai-powered-chatbot-aino

Source

Aino’s Capabilities

Aino is equipped to answer a wide range of customer questions and perform tasks related to accounts, credit cards, and loans. Logged-in users can even directly interact with their accounts through the chat interface. This extends Aino’s abilities beyond simple FAQs.

It automates thousands of questions daily, seamlessly transferring complex interactions to human agents when needed. This ensures a holistic customer experience where customers receive the help they need, whether from a human or a machine.

DNB’s chatbot strategy has also benefited its staff. Aino has significantly reduced the time spent on repetitive questions, allowing human agents to focus on more valuable interactions. Additionally, DNB has launched internal virtual agents powered to assist employees with HR and legal issues. The most notable is Juno, an advisory bot with over 5,000 daily users, designed to improve employee productivity by making information retrieval easier.

The Future of DNB’s AI Strategy

DNB plans to further develop its AI chatbot capabilities. They aim to expand the variety of tasks Aino and other chatbots can handle and personalize the chat experience for each customer. The bank also plans to grow its AI Trainer team, which focuses on optimizing chatbot responses for both customers and employees.

A Model for the Industry

DNB’s success with Aino serves as a model for the financial industry. AI chatbots are rapidly growing in popularity within the banking sector, and they are expected to be a key tool for banks worldwide. These AI-powered solutions provide a cost-effective way for banks to communicate with customers and offer a more convenient and secure way for customers to access banking services.

AI is trending in retail, and chatbots are a particularly tempting option for brands. One such chatbot is helping outerwear giant North Face revolutionize the online shopping experience for jackets.

Launched in late 2015, North Face’s virtual shopping assistant uses a question-and-answer format to guide customers to their perfect jacket. After just two months, results were impressive: a high satisfaction rate and a 75% sales conversion rate.

north-face-virtual-shopping-assistant

Source

How it Works: A Conversation, Not a Catalog Browse

Customers can forget about endless scrolling. The North Face’s AI assistant can help customers what they need by asking questions and helping them find the desired product. Imagine shopping for a winter jacket online. Forget endless scrolling, you can chat with North Face’s AI assistant. For example, if a customer wants to buy a winter jacket online they just need to ask an AI-assistant to help find it. They can write where and when they will be using a jacket, “hiking in Iceland in November” and then the assistant gives results after a series of questions and answers. The assistant refines options with follow-up questions, ultimately to “the perfect jacket for your adventure.”

Learning from Every Interaction

AI-assistant uses machine learning to get smarter with each interaction. By analyzing which recommended jackets end up in shopping carts, it personalizes future recommendations, potentially leading to even higher conversions.

Cal Bouchard, North Face’s Senior Director for eCommerce, is confident this is a game-changer. The brand is taking things a step further with a mobile app featuring voice-enabled interactions. This voice element adds a personal touch, making the shopping experience even more convenient.

Tourism industry takes one step further with AI chatbots

Travel chatbots have already become irreplaceable assistants in the tourism industry. According to the studies, 33% of travelers prefer using AI-powered chatbots for reservations while 67% find them helpful for managing trips. This demand for time-saving and cost-effective assistants is understandable since it saves time for customers and presents a cost-saving tool for businesses.

Edward: A Case Study in AI-powered Hotel Management

One example of a successful travel chatbot is Edward, created by a hotel chain, Edwardian Hotels. Edward began as a mobile app for housekeepers, offering real-time information on room cleaning queues and guest preferences. This AI system even learned guest behaviors, allowing housekeepers to personalize service through thoughtful touches.

Edward’s success led to the development of mobile apps for other departments and guests. Guests can now check-in online, select specific rooms, and access various services – all through the app. This not only saves time but also frees up staff for other tasks.

Edward the Chatbot. Understanding Your Needs

To further enhance the guest experience, the hotel created Edward, a chatbot powered by AI and natural language processing. Edward can understand guest requests, access booking information, and even personalize responses based on guest data. This allows Edward to answer questions about breakfast options, offer promotions, and complete tasks much faster than a human staff member.

Impressive Results. A Chatbot that Works

Launched in 2016, Edward has been embraced by guests from 99 countries, handling an increasing percentage of requests each year. In 2019, Edward handled a remarkable 69% of all guest requests, with an average resolution time of just 2 minutes. This solution lets both guests and staff save time on standard questions and answers, and use this time more effectively on solving more complex issues.

Such travel chatbots like Edward demonstrate that AI is not just a trend in tech-related industries, but can provide significant benefits for travelers and tourism businesses worldwide. 

Full power of AI in chatbot ads by Emirates 

While all other businesses are discovering the full potential of AI-powered chatbots, Emirates Vacations, the travel agency from Emirates Airlines, has already taken chatbots to a brand new level. Instead of using chatbots on their website, they decided to take a step further and embed AI-powered chatbots into their online advertisements. The ads are not only interactive, but also allow Emirates Vacations to receive questions from customers and answer them right in the display ads. Thus, travelers don’t even need to visit their website to receive information about destinations and traveling packages.

This innovative approach goes beyond simply attracting attention. By analyzing the user’s queries, the chatbot considers the context of the website displaying the ad and tailors suggestions based on Emirates Vacations’ available offerings. This personalized touch removes friction from the initial trip planning stages, creating a smoother customer journey.

To assess the effectiveness of this strategy, Emirates Vacations ran a 30-day test ad campaign across popular travel and lifestyle websites in major U.S. cities. The results were impressive, with a 87% increase in user engagement compared to traditional ads. This success story is one more proof of how powerful AI can be in terms of providing customers with quality experience of interacting with a business. 


For the past couple of years we have witnessed a lot of changes across industries that were possible due to the advancement of AI technologies. One of the aspects that can benefit from AI more than others is chatbots since this is the main medium of customer interaction with businesses. High-quality customer experience can provide businesses with such crucial benefits as customer satisfaction, brand loyalty, retention and increased conversion rates. As case studies demonstrated, artificial intelligence is not limited by the sector of business, language of customers or working hours and this is where it significantly outperforms traditional ways of communication with customers. Furthermore, AI chatbots can continuously learn and improve over time. By analyzing customer interactions, chatbots can identify patterns and trends that can be used to refine responses and better understand customer needs. 

As AI technology continues to evolve, we can expect even more sophisticated chatbots with advanced capabilities such as sentiment analysis and real-time translation, further blurring the lines between human and machine interaction and fundamentally reshaping the way businesses connect with their customers.



Source link

SEO & Digital Marketing

How Bot Traffic Is Impacting Digital Marketing?

Published

on


Online bot traffic is increasing every year. This is having a marked impact on digital marketing campaigns. In this article, we discuss how bot traffic is interfering with your digital marketing exercises. 

Gone are the days when you could feel happy about the growing numbers of visitors to a website. It is now estimated that almost 50% of internet traffic is dominated by software applications known as bots. They can be created to help you, but others can be created with ill intent. The bad news is that none of them will buy products or sign up for your services, meaning they can seriously hinder marketing campaigns. In the article below, we discuss how bot traffic is impacting digital marketing.  

It’s a Robots World With Increasing Bot Traffic Online

A recent report by cyber security company Thales discovered that online malicious traffic has risen for a fifth consecutive year. The applications used to carry out these attacks, known as bots, now make up around 32% of all internet traffic. However, they also found that 49.6% of internet traffic is no longer human, but derived from bot activity.  

A bot is an application used online. Generally, it is programmed to perform a repetitive task. Many of them come in very handy, helping crawl websites to see what they contain or even assisting in customer service chatbots. Yet many are malicious and are used to deploy malware attacks that can steal data and harm websites.  

In addition to this, as a digital marketer, some bots that exist in grey areas you should be aware of. These include ones that inflate social media statistics.  

Checking for Bot Traffic on Your Website 

If you are running a digital marketing campaign, hoping to direct quality traffic to a website, you need to know how much of this is bot traffic. Once you remove bot traffic from your statistics, you can get quality data about what is and is not working.  

You don’t need to pay for an advanced subscription program either. A free tool to check website traffic will suffice, providing you with information on traffic stats, any referring domains, and the top search ads. You can then upgrade if you need more functionality. By combining the results with the pointers below, you can help pinpoint bot traffic and remove it from your key performance indicators.  

Analyze Page Views 

One way to tell if you have bot traffic is to check your page views. An unexpected spike could mean you have been the target of bot traffic. However, it could also be a genuine interest in the page, so check where the traffic originates.  

Referral Traffic

Referral traffic is a good place to look for bot activity. Bots can create fake referrals to get people to visit their websites.

Time on Page 

This is a technique you can use by looking at your own on-site statistics. Start by checking your bounce rate. Bots won’t hang around looking at products, watching videos and reading news, so a high bounce rate can indicate traffic is coming and leaving fast, the key sign of bot activity. This can also be seen in pages with a low on-page time.  

Check Where the Traffic Originates From

Bot traffic usually comes direct. Very seldom will it come from a search engine. If you are getting traffic from strange locations, it may also be bot traffic. For example, if you have an English-language website and most of your traffic comes from China, it is probably bots.

bot-traffic-in-digital-marketing

Bot Traffic and Its Damage to Marketing Campaigns

The damage bots cause to digital marketing campaigns comes solely from how they skew your data. Bots will make things look great in one aspect. They can be pushing your social media campaign to thousands of views, or sending streams of traffic to a website. However, it is not real people behind it and that is where bots can make your campaign come undone.  

Without a human behind your traffic, you can not get a picture of your audience. Bots have no real location, income, gender, or anything else that can make up a user profile. Therefore, it makes it very hard to tailor landing pages for certain audiences using this data.  

They can seriously increase PPC costs. As they scour a page they will click on ads and even fill out forms. With no conversions, you are left paying for worthless ads. If you host the ads, then other people’s marketing will soon see a lack of conversions and go elsewhere.  

There are several ways to eliminate bot traffic, or at least cut down on it. Monitoring your traffic closely using a website traffic checker and on-page metrics is one of them. In a marketing campaign, try to switch to results-based payment, not one that tends to pay based on vanity metrics such as clicks or shares. Finally, make sure you vet anyone you work with in campaigns. This includes any affiliates, publishers, or websites you may be getting links from. By using this, you can cut down bot traffic and increase the efficiency of your marketing campaigns.  



Source link

Continue Reading

SEO & Digital Marketing

A Complete Guide to Using Original Research to Elevate B2B Content Marketing – TopRank® Marketing

Published

on


Let me know if this sounds familiar: You’re drafting a masterful thought leadership piece and want to back up your thesis with a strong data point. After a bit of searching, you find the perfect one! But when you click through to the source, it takes you to one of those “Billionty Best Statistics For Marketers” lists.

Okay, so you find the stat again, click through, and it takes you to… an older stat round-up list.

Many (many…) frustrating clicks later, you find you’re back in 2012. Maroon 5 is topping the charts, London’s hosting the summer Olympics, and the stat you’ve been chasing is no longer relevant. 

If you’ve ever found yourself at the bottom of the dreaded stat source rabbit hole wishing you just had reliable data – do I have a solution for you!

Original research. At TopRank Marketing, we’ve partnered with several big brands on ambitious original research reports that have driven amazing results for lead gen and brand awareness. We’ve got tips to share from our experience.

Your guide to B2B original research

Publishing your own marketing research reports, on the surface, may appear daunting — they take budget, time, and certain skills to do well. That’s why we’ve broken down the benefits and best practices of conducting B2B original research.

B2B original research influences your bottom line

Here are a few high-quality data points that drive home the value of publishing your own marketing research: 

  • 84% of deals are already won or lost before vendors even know they’re on the radar.
  • Research reports are a sought-after form of content. 55% of B2B buyers regularly consume research reports, and rate them as the most valuable type of content when evaluating purchasing decisions.
  • High-quality research and data are the top factors that motivate B2B buyers to express interest in a sales conversation.

In short: Your buyers are looking for your company to be the voice of authority and to offer insights that make their jobs easier, ahead of ever contacting your sales team. 

“Early-stage positioning can reduce the number of vendors that buyers consider before they arrive at the 70% Constant… and affect which vendors are top-of-mind when it’s time to engage sellers.” – The 2023 B2B Buyer Experience Report, 6sense 

Brand benefits of B2B original research

From strengthening thought leadership to giving your customers information they’re hungry for, publishing your own research data has a number of benefits: 

Becoming the  primary source

Being the source of a data point or unique research positions your brand as the authoritative origin of valuable information. Your company owns the insights and findings, allowing you to control the narrative and provide exclusive content to your audience.

Positioning your brand as an industry leader

The most powerful way to build your brand’s reputation is to publish data-backed thought leadership that aligns with your company’s vision and meets the needs of your customers and stakeholders. B2B original research helps your company present fresh, data-driven insights, and establishes your business as a go-to authority on new trends and issues within your sector. 

Cementing trust and credibility

By publishing the most sought-after data-backed insights under your logo, you gain the twin advantages of differentiation and credibility. Data-backed content builds trust with your audience by providing factual, relevant information that helps readers determine their own path forward. B2B buyers are often decision-makers looking for reliable information to guide their business strategies and purchases, and research-based content offers the credibility they seek.

Amplifying your brand 

When you publish high-quality information, other B2B thought leaders and media outlets take notice. As the primary source of original research, your company becomes a go-to expert. Any publication that cites your work, every podcast that discusses your findings, and each webinar that invites your brand thought leaders on to share their insights amplifies your brand that much further. 

Types of original research

The type of research you publish depends largely on your end-game: do you want the research to generate leads? Are you after greater brand awareness? Is this a marketing research report you want to publish on a regular cadence?

These are a few types of reports to consider adding to your marketing strategy:

Yearly benchmarks

These are annual studies that track key metrics or industry trends over time. They are useful for showing how specific areas evolve year after year. 

Example: LinkedIn 2024 B2B Marketing Benchmark

One-off research

Research focused on a single topic, often related to emerging trends, industry disruptions, or niche subjects. These are useful for addressing specific questions or timely issues.

Example: Sprinklr and LinkedIn: Proving the Power of Brand*

Customer Insights and preferences

Studies that survey your customers or broader market to understand buyer behaviors, needs, or preferences. This data helps craft solutions that better address customer pain points.

Example: Global B2B Buyer Report, BigCommerce 

Trend reports

Regular publications that analyze and predict key market trends in the B2B space. This helps your audience stay ahead of the curve with industry developments.

Example: TopRank 2023 B2B Influencer Marketing Report: Elevate & Ignite*

Reporting on disruptive trends

Research that measures how companies are reacting to major industry shifts, economic changes, or technological advances like AI positions your brand as responsive and in tune with industry needs.

Example: HubSpot: The Intersection of Marketing, Data and AI*

* TopRank Marketing partnered on or led these original research projects.

Repurposing marketing research reports: The content gift that keeps on giving

The dollars you invest in original research can be stretched far and wide as that research is repurposed into blog posts, infographics, white papers, webinars, video series, and so on … all unlocking different ways to reach and provide value for your audience.

Blog posts: In what we like to refer to as a “turkey slice,” you can break down key findings into a series of blog posts, each focusing on a different aspect of the research

Infographics: Visualize data and insights from the report into easily digestible infographics.

Social media posts: Share individual stats, charts, or quotes across LinkedIn, X/Twitter, or other social media platforms, driving engagement.

Whitepapers: Combine the research with related content to create a detailed whitepaper or guide for your audience.

Ebooks: Expand on the research findings by providing additional context or case studies, turning the data into an in-depth ebook.

Webinars: Host a webinar discussing the report’s insights, with key speakers diving deep into the findings.

Case studies: Use the data to support a case study highlighting how a company benefited from the trends or insights revealed in your research.

Podcasts: Create a podcast episode discussing the findings, either with internal experts or guest industry professionals.

Presentations: Develop a presentation or slide deck to share at industry conferences or with prospects.

Video series: Create short videos discussing the top takeaways, explaining how the insights apply to your audience’s challenges.

Newsletters: Feature snippets from the marketing research report in a company newsletter or as part of an email marketing campaign.

Best practices for B2B original research

Our team has a great deal of collective experience putting together high-quality reports based on original research. Here are the best practices we’ve developed along the way.

#1. Establish your research goals: Understand what insights you want to uncover, how they align with your company’s strategic goals, and how they serve your audience’s needs.

#2. Target the right audience: Ensure your research is aimed at your core audience, whether it’s clients, prospects, or key industry players.

#3. Ask neutral, focused questions: Design survey or interview questions that are free of bias. If the results of your surveys and interviews don’t support your original hypothesis, remember: that data still holds insights, and may be even more newsworthy!

#4. Don’t be afraid to outsource the research: For your data to be high-quality and accurate, you may want to work with a third-party research organization. They have the connections and expertise to ensure the quality of your questions, rapidly deploy your survey, and help you make sense of the responses.

#5. Validate and cross-check data: I once stumbled upon a data point that had been published far and wide, long after the original publisher pulled their report due to inaccuracy. Cross-checking data strengthens its credibility and prevents misleading conclusions.

#6. Use a blend of quantitative and qualitative data: While quantitative (hard numbers) data can provide a broad overview, qualitative (observable but not measurable) data offers deeper insights. Use both forms of data to give your report more dimension and support a compelling narrative.

Source: 2024 B2B Marketing Benchmark

#7. Get other industry experts involved: Data from a single voice is interesting, but a consensus of thought leaders backing up that data? That’s compelling! Partnerships can be accomplished through co-branded research, or by including quotes and feedback from experts.

Source: 2023 B2B Influencer Marketing Report: Elevate & Ignite

#8. Give your audience actionable takeaways: Data is great, but useful insights are what drive impact and motivate organic sharing. Highlight key findings and suggest practical applications that can help your audience use the insights to inform their strategies.

Source: The Intersection of Marketing, Data and AI

#9. Prioritize the report design: Design can make or break your report’s readability. Make your research accessible and easy to digest by using a combination of visuals (infographics, charts) and detailed insights to present your findings.

Source: Proving the Power of Brand

#10. Promote, promote, promote: Publishing a research report should never be a one-and-done campaign. Make sure you continue to leverage your research findings by promoting the report across various channels and through different content formats to reach a broader audience and maximize the impact of your research.

Source

Our friends at Content Marketing Institute have also drafted an excellent self-assessment for marketers who are considering diving into original research: Don’t Start an Original Research Project Before Answering These 8 Questions.

Learn to stop worrying and love B2B original research

Publishing a marketing research report is an excellent way for your company to share the next Big Idea with your industry. At TopRank, we’ve helped companies bring their research to life, as well as published our own proprietary insights.

Some highlights from this last year of report drafting include:

Interested in learning more about how we can help you develop a marketing report based on original research? Contact us



Source link

Continue Reading

SEO & Digital Marketing

The New Creative Hub: Dubai’s Agency Scene Evolves

Published

on


We bet that, recently, at least one of your friends visited Dubai for a reason. Why are we hearing so much about Dubai these days—not only for its tourist aspect but also for digital marketing initiatives? 

We will find out why Dubai is now a new digital marketing hotspot in this blog post – career opportunities and digital marketing agencies in Dubai. 

Keep reading. 


Key Takeaways

  • Dubai offers a sizable market to companies looking to increase their online presence.
  • Because businesses in Dubai are eager to take advantage of online platforms, digital marketing is one of the most in-demand skills in the job market.
  • Marketers predict that Dubai’s digital marketing ecosystem will continue to grow quickly in the coming years. 
  • For professionals, agency owners, and brands, Dubai offers a plethora of opportunities in the digital marketing space. 

What’s Inside?


An Overview of Dubai’s Digital Marketing Atmosphere

In recent years, Dubai has solidified its status as a hub for digital innovation, offering businesses a dynamic environment for marketing success. With widespread access to the latest tech and a business population that relies on the internet, the city presents unparalleled opportunities for brands to connect with their target audiences. 

Dubai is a digital-first city. It is equipped with affordable high-speed internet, and almost all of its population uses smartphones. This makes effective digital marketing services in Dubai a foremost concern for businesses.

According to research on why Dubai is an attractive area for international business, Dubai has radically changed over the last thirty years.

It has become a major business state with a sustainable and branched-out economy. Especially over the last ten years, Dubai has noticed enormous economic development as a result of urban development that converted the uninhabited desert of Dubai into a commercial, residential, economic, and tourist state.

Additionally, it is well known that Dubai boasts a massive international trade network that spans nearly 180 states worldwide, offering investors many options for international marketing channels to promote a diverse range of products and services. Hong Kong and Singapore are the two largest export and reexport hubs globally, with Dubai coming in third.

Of course, the city also gains from all kinds of marketing efforts & channels, including digital marketing, as new businesses, investors, and clients come on board. So much so that recent research has shown that a wide range of industries in the United Arab Emirates profit from digital marketing, and they use related tactics to influence business profitability by raising brand awareness, driving more traffic to websites, and generating leads. 

Given these factors, effective digital marketing has become a priority for companies looking to thrive in this fast-paced market. This has led to an evolution in Dubai’s agency scene, where creative strategies and cutting-edge solutions are reshaping how businesses approach their online presence.

Digital Marketing Agencies in the UAE Worth It?

Let us continue with one of the most common questions people ask on the internet about the digital marketing ecosystem of Dubai. The answer is a resounding yes. In a market as competitive and digitally driven as the UAE, partnering with a digital marketing agency can make a significant difference. 

According to our Exclusive Q&A with Sacha Christe, CEO of Emirates Graphic, digital marketing agencies in Dubai are especially worth working with. 

In the said Q&A, Christie states that Dubai’s multicultural audience is indeed a “unique challenge and opportunity” at the same time. To tailor digital marketing strategies effectively, digital agencies conduct thorough market research to understand cultural nuances, language preferences, and consumer behaviors. And finally, they create content and campaigns that resonate with various cultural groups while ensuring sensitivity and respect for diversity. He adds: 

Dubai’s business-friendly regulatory environment fosters innovation and attracts agencies and businesses to operate and expand in the region. It provides a stable and conducive platform for growth, which is advantageous for agencies like Emirates Graphic.

What’s more, it seems that in the next few years, marketers anticipate Dubai’s digital marketing ecosystem to continue evolving rapidly:

Brands should stay ahead by embracing emerging technologies, staying updated on local trends, and collaborating with innovative agencies. It’s crucial to remain flexible and adapt to changing consumer preferences.

Dubai for Working Professionals (Scope of Digital Marketing in Dubai)

As we mentioned earlier, Dubai has quickly become a magnet for working professionals, particularly in the digital marketing sector. With its thriving economy and constant push toward digital transformation, the city offers endless opportunities for those looking to build or expand their careers. Digital marketing is one of the most in-demand skills in the job market because businesses in Dubai are eager to take advantage of online platforms.

From social media management and content creation to SEO, professionals can find a diverse range of roles within digital marketing agencies and in-house corporate teams. With Dubai’s commitment to staying at the forefront of technological advancements and its large consumer base, there is always a need for innovative marketing strategies. For digital marketers, this city offers a dynamic work environment and the chance to work on projects that shape global perceptions.

DAN-member agencies like Crowd are playing a crucial role in promoting Dubai as a prime destination for business. As a creative agency, Crowd has actively worked on campaigns showcasing the city’s potential to global audiences, emphasizing its business-friendly environment and advanced digital infrastructure. This is just one example of how digital marketing professionals in Dubai can be part of projects that have a global impact, helping position the city as a leading business hub.

Let us wrap up that section with two thoughtful responses to the query, “Is it hard to find a job in digital marketing or SEO in Dubai?

dubai-marketing-companies
dubai-marketing-agencies

Dubai for Agency Owners

For agency owners in Dubai, several digital marketing domains present lucrative opportunities. With a significant portion of the population active on social media, social media advertising is a leading domain. 

best-digital-marketing-agencies

According to Statista, social media ad spending in the UAE is expected to reach approximately $388.40 million in 2024, indicating a high demand for agencies specializing in targeted campaigns on platforms like Instagram and TikTok.

SEO and content marketing are also crucial due to the competitive business environment. Brands seek agencies that can optimize their online presence, driving organic traffic and brand visibility.

Influencer marketing is another domain thriving in Dubai. The city’s diverse culture and global appeal make it a hotspot for influencers, and agencies that can connect brands with the right influencers are in high demand.

Paid advertising through PPC campaigns remains a key strategy. Digital ad spending in the UAE continues to grow, with businesses looking to agencies for data-driven strategies that maximize their ROI.

These popular domains offer agency owners a chance to diversify their services and cater to Dubai’s dynamic market, allowing them to position themselves as industry leaders. 

Here are some hints as to why Dubai’s digital marketing sector is expanding, in case you decide to establish your agency there:

digital-marketing-industry-in-dubai

Dubai for Brands & Businesses

With digital advertising in the UAE projected to reach $1.48 billion by 2028, Dubai presents a vast marketplace for brands seeking to expand their digital footprint. This environment provides brands with the tools they need to drive growth and build a strong online presence.

Additionally, as a part of Dubai’s marketing ecosystem, brands and companies have many opportunities to collaborate with excellent, locally focused digital marketing agencies, such as WGG Digital Marketing Agency, a DAN member. 

We live in Dubai; we work in Dubai; we know how to work with digital marketing to grow your business in this city.

WGG has established itself as one of the leading agencies in the UAE. For us, each campaign is not just numbers but also a representation of the vibrant life of Dubai and the UAE. With a team versed in the latest digital trends and tools, we offer a panoramic view of modern marketing. In the ever-changing digital marketing in the UAE, WGG is the most adaptive and evolving agency.”

According to the statement on their website, WGG begins each project “by diving deep into Dubai’s online market. It’s paramount for us to understand the digital platforms that have the most traction in the region.” Also, they are “committed to grasping the digital habits of both locals and the expatriate community, ensuring our campaigns cater to each distinct audience segment.”

Dubai’s digital marketing landscape is rich with opportunities for professionals, agency owners, and brands. With a tech-savvy population and a booming digital advertising market, the city offers a dynamic environment for growth. 





Source link

Continue Reading
Advertisement
SEO & Digital Marketing12 hours ago

How Bot Traffic Is Impacting Digital Marketing?

SEO & Digital Marketing1 day ago

A Complete Guide to Using Original Research to Elevate B2B Content Marketing – TopRank® Marketing

SEO & Digital Marketing2 days ago

The New Creative Hub: Dubai’s Agency Scene Evolves

SEO & Digital Marketing3 days ago

Elevating Your Digital Brand Through Strategic Visual Storytelling

SEO & Digital Marketing3 days ago

Adapting to Google’s New Reality – TopRank® Marketing

SEO & Digital Marketing3 days ago

AI vs Marketing Agencies: Threats & Gains

SEO & Digital Marketing4 days ago

47 Must-Know Real Estate Digital Marketing Statistics for 2024

SEO & Digital Marketing7 days ago

Find New Web Design Clients in 2024 with These 8 Proven Strategies

SEO & Digital Marketing1 week ago

Try These 7 B2C Influencer Marketing Tactics for B2B Success – TopRank® Marketing

SEO & Digital Marketing1 week ago

11 Creative Examples & 4 Research-Based Insights

SEO & Digital Marketing1 week ago

3 Ways to Increase Video Conversion Rate

SEO & Digital Marketing1 week ago

Content Localization Tips From the Experts – TopRank® Marketing

SEO & Digital Marketing2 weeks ago

Best Marketing Memes for Industry Insiders & Virality

SEO & Digital Marketing2 weeks ago

Here’s How 11 Expert Marketers Define B2B Influencer Marketing – TopRank® Marketing

SEO & Digital Marketing2 weeks ago

115 Digital Marketing Agency Names & Ideas (with an Agency Name Generator!)

SEO & Digital Marketing2 weeks ago

What’s the Catch with Google AI Overview?

SEO & Digital Marketing2 weeks ago

The Complete Guide to Food Influencer Marketing Strategies for 2024 (8 Steps to Success!)

SEO & Digital Marketing3 weeks ago

9 Inspiring Back to School Marketing Ideas in 2024 [5 Campaigns Included!]

SEO & Digital Marketing3 weeks ago

How Brands and Agencies Connect

SEO & Digital Marketing3 weeks ago

How Strong SEO Strategies Will Boost Your Lead conversion – TopRank® Marketing

Marketing Strategy
SEO & Digital Marketing8 months ago

8 Inspiring Nike Marketing Campaigns Fueled by Powerful Digital Strategies

Dall E 2 Pre Training
News12 months ago

DALL·E 2 pre-training mitigations

SEO & Digital Marketing10 months ago

25 B2B Influencer Marketing Experts To Follow In 2024

Dall E 3 System
News12 months ago

DALL·E 3 system card

key
AI Trends12 months ago

Unlocking the Potential: Revolutionary AI Trends Expected in 2023

Shutterstock
SEO & Digital Marketing11 months ago

Grow Your Base: B2B Market Entry Strategies

Sea Snail
AI Case Studies12 months ago

AI Case Study: How Chatbots Revolutionize Customer Support

Melancholia
AI Basics12 months ago

Delving into the Science: How Basic AI Neural Networks Learn and Adapt

Graffiti
AI Trends12 months ago

AI Breakthroughs to Transform Industries: Unveiling the 2023 Trends

SEO & Digital Marketing12 months ago

Digital Marketing Agencies for Sale in 2023

Newtons Cradle
AI Tutorials and Guides12 months ago

Illustrator Mastery: Discover the Secrets Behind Professional Digital Art

Cafe
AI Basics12 months ago

The Building Blocks of AI: Understanding the Basics of Neural Networks

AI Generated
AI Trends11 months ago

AI’s Paradigm Shift: Anticipated Trends in 2023 and Beyond

Laptop
AI Basics12 months ago

Getting Started with Basic Artificial Intelligence: A Primer on Neural Networks

Novice
AI Tutorials and Guides12 months ago

From Novice to Pro: Beginner’s Guide to Illustrator Tutorials

Cake
AI Tutorials and Guides11 months ago

Illustrator Step-by-Step: Essential Tutorial Guides for Every Skill Level

Chateau
AI Tools Review12 months ago

Enhancing Efficiency with AI: A Review of the Most Promising Tools

Niagara Falls
AI Case Studies12 months ago

AI-powered Power Plants: Case Studies on Optimizing Energy Generation

key
AI Basics12 months ago

Unlocking Potential: Harnessing the Power of Basic Artificial Intelligence Neural Networks

Woman
AI Tools Review12 months ago

The AI Revolution: Unveiling the Top Tools Transforming Industries

Trending